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2 Year Warranty on Acer Notebooks & DesktopsAcer is proud of their product and its quality. That is why Acer ensures your investment is covered for the first 2 Years. Locally Repaired by Acer TechniciansAll Acer Notebooks & Desktops are repaired in New Zealand by Acer's own technicians. We have all the parts & diagnostic tools onsite to ensure a prompt repair. Live SMS Text Service UpdatesBeing without your computer is frustrating enough, but this is made worse when you have no idea what is happening or when you can expect it back. We have remedied this by providing Live SMS text messages to you while your computer is away, informing you of the different stages it is progressing through, and even a final text to inform you that the courier has you item for delivery. Door to Door Courier ServiceAcer understands your time is precious. If your product faults we can send a courier to you anywhere in New Zealand, even Stuart Island. Simply call the toll free 0800 ACER NZ number or log your case online at http://helpdesk.acer.com.au/. We will arrange a courier to collect it from your home or work. |
So What Does this Mean??Acer is the fastest growing IT brand in the world. We have been in this game for over 30 years. With over 7,000 employees and annual sales of over $17 billion we have the experience and size to stand by our product with an industry leading, comprehensive after sale warranty service. Your Invesment Protected:New Zealand consumers have been requesting a more structured, confident and secure after sale warranty from their computer brands. Acer have been the first to deliver this. We pride ourselves on having the best after sales service in the IT industry. We appreciate you have made a considerable investment when purchasing a computer and recognise how important it is for everyday use. No matter what the application, being without a computer is frustrating and an inconvenience. This is the sole reason Acer has developed the Acer Advantage Warranty Program for all New Zealanders. |
Hassle Free NZ Post Options
Can't wait for the courier, we will email or post a pre paid barcode to you. This enables you to simply drop off your PC at the nearest NZ Post Office and we look after the rest.
NZ's Fastest Repair Cycle
You need your computer back as soon as possible. We know this. Our repair turnaround is the fastest in New Zealand. Through our ISO program we ensure excellence in our repair cycle.
Full Written Service Report
On completion of your computer repair it will be sent back with a Full Service Report stating any parts that have been repaired or replaced and certification that the unit is tested and in full working order.
Online Diagnostic Tools
To save time and eliminate the need to send the computer away we offer a free online diagnostic tool. This software is downloaded from our web support site and will run a check on your computer to check for any faults. In the majority of cases it is rouge software that causes issues and this can be found and remedied without the computer leaving your possession.
Lifetime Phone Support
We want you to be a lifetime Acer customer. For this reason we offer Lifetime Phone Support to any Acer customer under the Acer Advantage program. If you have an issue or query with your Acer computer just give us a call. 0800 ACER NZ
Lifetime Web Support
We also offer Lifetime Web Support to any Acer customer under the Acer Advantage program. If you have an issue or query with your Acer computer just give drop us a line on our support website. http://helpdesk.acer.com.au/.